At 99x, we believe gaming should be enjoyable, controlled, and safe. We provide every player in Bangladesh with the tools, information, and support needed to keep gambling a fun pastime — never a problem.
Responsible gaming is not a legal checkbox for us — it is a core part of how 99x operates. We have built practical safeguards directly into the platform so that every player in Bangladesh can stay in control of their gambling activity at all times.
99x enforces an 18+ policy without exception. Every new account registration requires age verification, and we reserve the right to request documentary proof — such as a National ID card or passport — at any point. Accounts found to be held by persons under 18 will be closed immediately and any funds returned.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is active, 99x will prevent any deposit that exceeds your chosen threshold. Reducing your limit takes effect immediately; increasing it requires a mandatory 48-hour cooling-off period to discourage impulsive decisions.
If you feel that gambling is no longer just entertainment, you can request a self-exclusion from the 99x platform for a fixed period of 30 days, 90 days, 180 days, or permanently. During exclusion, your account will be suspended, all marketing communications will stop, and you will not be able to log in or create a new account.
The time-out feature allows you to take a short break from gambling without permanently closing your account. You can set a cooling-off period of 24 hours, 48 hours, or up to 7 days. During a time-out, your account remains intact but you will not be able to place bets, make deposits, or access games.
99x can send you on-screen reminders at regular intervals during an active session — every 30, 60, or 90 minutes — showing you exactly how long you have been playing and your net financial position in that session. These gentle nudges help you stay grounded and aware of your activity without interrupting your enjoyment.
Our 24/7 support team includes staff trained specifically in responsible gaming conversations. If you reach out to us with concerns about your gambling behaviour — or if our systems flag unusual activity — we will approach the conversation with care, discretion, and a genuine willingness to help. You will never be judged for asking.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Many players across Bangladesh who have developed gambling-related difficulties report that they did not see it coming. The warning signs below are drawn from widely recognised behavioural research. If you identify with several of these patterns, we strongly encourage you to use the tools available on 99x or to seek outside support.
Every 99x account comes with a full suite of responsible gaming controls accessible from your account settings. No paperwork, no delays for most tools — just straightforward protection when you need it.
Request a full account suspension for 30, 90, or 180 days, or close your account permanently. During exclusion, all access and marketing stops instantly.
Set a daily, weekly, or monthly cap on how much BDT you can deposit via bKash, Nagad, or Rocket. Reductions are instant; increases require a 48-hour wait.
Pause your account for 24 hours, 48 hours, or 7 days. Your account history and balance are preserved; you simply cannot bet or deposit during the break.
Enable on-screen pop-up reminders every 30, 60, or 90 minutes showing your session duration and net balance. A simple, effective way to stay aware.
This brief self-assessment is not a clinical tool, but answering these questions honestly can help you reflect on your relationship with gambling. If you answer "yes" to three or more questions, we encourage you to reach out to our support team or seek professional guidance.
Have you ever spent more money gambling than you originally planned or could comfortably afford to lose?
Have you ever borrowed money, sold belongings, or gone into debt in order to fund gambling activity?
Have you tried to cut back on or stop gambling but found yourself unable to do so?
Has gambling caused arguments, tension, or broken trust with your family members or close friends?
Do you find yourself thinking about gambling frequently during the day, or planning your next session while doing other things?
Have you ever tried to win back money that you lost gambling — commonly known as "chasing losses"?
Do you use gambling as a way to escape stress, anxiety, loneliness, or difficult personal situations?
Have you hidden your gambling activity or lied to someone close to you about how often you gamble or how much you have spent?
If gambling has become more than entertainment, you do not have to face it alone. 99x provides direct support channels, and we encourage players to seek professional guidance whenever needed. All conversations are treated with complete confidentiality.
Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid and public holidays. Live chat is the fastest way to activate self-exclusion, adjust deposit limits, or simply talk through your concerns with a trained team member.
For non-urgent responsible gaming requests — including data rights requests, formal self-exclusion applications, and account review enquiries — you can reach us by email. We aim to respond to all responsible gaming emails within 24 hours.
If you prefer to communicate via WhatsApp, our support number is available for responsible gaming queries. Send us a message describing your concern and a trained support agent will respond — confidentially and without judgment.
Now that you know how 99x supports responsible gaming, you can enjoy the platform with greater confidence. Explore our games, check our FAQ for common questions, or log in and set your personal limits today.